Scope and purpose

The Vipyes AML Policy establishes the Company’s measures to prevent money laundering and the financing of terrorism in relation to Vipyes services. It applies to all Vipyes customers, applicants and users of Vipyes platforms and forms part of the Terms and Conditions governing use of Vipyes services.

Regulatory framework and governance

Vipyes operates in compliance with applicable anti‑money laundering and counter‑terrorist financing laws and regulations. Vipyes maintains records of customer information, transactions and due diligence measures as required by law and conducts ongoing monitoring to identify suspicious activity. Vipyes may disclose information to competent authorities when required by law or regulation.

Customer due diligence and identity verification (KYC)

  • Data collection and minimum identifiers: Vipyes collects essential identifying information to verify identity, including full name, date of birth, citizenship, permanent residential address and an identification number issued by a government or regulatory authority.
  • Required documentation: verification requires documents such as a valid government‑issued ID (passport, national ID card or driver’s license) and a document verifying current address (utility bill, bank statement or official correspondence dated within a recent period). Vipyes may request additional documents as necessary for verification.
  • Enhanced verification: Vipyes may request supplementary materials, including photographs of the user with an open government ID to confirm identity; clear images of identification documents; and, where applicable, a copy of a payment card used for Vipyes transactions with sensitive data redacted as appropriate.
  • Source of funds: Vipyes may require evidence showing the actual source of funds used for deposits or wagering, such as payslips or remuneration statements; bank or savings account statements showing consistent inflows from identifiable sources; a trust deed or dated proof of payments or awards.
  • Document quality and acceptance: documents may be rejected if the name or address do not match the Vipyes account, if documents are illegible, if they are not on the approved list, or for other verifiable reasons determined by Vipyes staff.
  • Flow of verification and withdrawals: during verification, users may continue to access Vipyes for gameplay, but withdrawals shall not be processed until verification procedures are completed unless Vipyes grants an explicit written exception.
  • Outcome and consequences: if information is materially false or cannot be verified, Vipyes may terminate the account, suspend services and refuse to process withdrawals or honour winnings arising from the affected period.

Identity, age and eligibility

Vipyes requires users to be at least 18 years old or the minimum legal age for gambling in the user’s jurisdiction, whichever is higher. If it is established that a user was under the applicable age at the time of any gambling or gaming transactions, the account will be closed; such transactions will be void; deposits may be returned where applicable; and any winnings may be forfeited in accordance with regulatory obligations.

Due diligence and record-keeping

  • Standard due diligence: Vipyes conducts standard due diligence and maintains appropriate records in connection with customer onboarding and ongoing monitoring. The process shall be completed within up to five (5) working days of establishing the business relationship or initiating verification.
  • Enhanced due diligence: where the risk assessment requires, Vipyes may perform enhanced due diligence with additional verification steps, which may extend completion to up to fourteen (14) working days.

Anonymous and multiple accounts

  • Anonymous accounts: Vipyes does not permit anonymous or nominal accounts. All accounts must be identifiable with verifiable information prior to use for deposits or wagering.
  • Linked and duplicate accounts: Vipyes will identify accounts that may be controlled by the same person. Vipyes may cancel additional accounts, cancel winnings obtained through those accounts, and return deposits to the account holder as appropriate.

Politically Exposed Persons (PEP)

Vipyes applies a risk‑based approach to PEP status. Vipyes does not offer services to individuals identified as Politically Exposed Persons. If a user is classified as a PEP at any stage, the account will be closed and any remaining real money balance returned in accordance with applicable regulatory obligations. If a user disputes a PEP determination, Vipyes will review the matter upon request.

Data protection and privacy

All information collected for due diligence and KYC purposes is handled in accordance with Vipyes Privacy Policy. The information may be used to perform public searches and checks required for verification. Data may be retained and disclosed to competent authorities, regulators and auditors as permitted by law and policy.

Consequences of non‑compliance

Vipyes reserves the right to take proportionate actions for breaches of this policy, including restricting or terminating access to services, cancelling winnings, returning deposits and reporting suspected unlawful activity to the relevant authorities in accordance with applicable law.

Policy changes and effective date

Vipyes may amend this policy at any time. Updated versions become effective two weeks after being published on Vipyes platforms. Continued use of Vipyes services after the effective date constitutes acceptance of the updated policy. Existing customers may discontinue use before the update takes effect.

Query and contact

Questions about this policy should be directed to Vipyes support through the channels provided on the Vipyes platform. Vipyes will respond in accordance with regulatory timelines and obligations.

Definitions

In this policy the following terms have the meanings stated: AML means anti‑money laundering; KYC means Know Your Customer; PEP means Politically Exposed Person; due diligence refers to the process of collecting and verifying information to assess risk and comply with obligations.