Scope and Application

Vipyes Privacy Policy explains how Vipyes collects, uses, stores and discloses personal data in relation to Vipyes services, including the Site, mobile apps and related features. This Policy applies to all Vipyes customers and users who interact with Vipyes for gambling services and activities.

Data Controller and Contact Details

Vipyes acts as the data controller for personal data processed in connection with Vipyes services. For privacy inquiries, you may contact Vipyes at [email protected].

Personal Data We Collect

  • Identity data: name, date of birth, and national identifiers when required by law or licensing requirements.
  • Contact data: physical address, email address, and telephone number.
  • Account data: user identifiers, login credentials, security information, account status and activity.
  • Financial and transaction data: payment methods, bank details, deposits, withdrawals, and payout history.
  • Gambling activity data: bets placed, game history, stakes, limits and session duration.
  • Technical data: IP address, device identifier, browser type, operating system, and usage logs; cookies and similar technologies.
  • Profile and usage data: preferences, interactions, responses to surveys, and marketing opt-in status.
  • Compliance and verification data: government issued IDs, proof of address, source of funds and anti money laundering information.
  • Communications: messages with customer support, secure chat transcripts and correspondence.
  • Special categories: data related to responsible gambling and health, processed only with explicit consent or as required by law, and safeguarded with heightened controls.

How We Use Personal Data

We use personal data for the purposes described below, grounded in contractual necessity, legitimate interests, compliance with legal obligations, or consent where applicable.

  • To provide and administer Vipyes services: create and manage accounts, process bets and payments, verify eligibility, enforce terms, and communicate about the account and services.
  • To verify identity, assess risk, prevent fraud and combat money laundering: perform KYC checks, monitor transactions and detect suspicious activity.
  • To fulfill contractual obligations and transactions: settle winnings, process deposits and withdrawals, and maintain account integrity.
  • To comply with legal obligations: tax reporting, licensing requirements, and regulatory reporting.
  • To ensure security and integrity: monitor for unauthorized activity, enforce gambling rules and protect users and Vipyes.
  • To personalize and improve services: analyze usage data to adjust features and present relevant options within legal and consent constraints.
  • To communicate with you: respond to inquiries, provide customer support, and issue important notices about services.
  • Marketing and market research: with consent or legitimate interests; allow opt-out via account settings or privacy preferences.
  • Data analytics and system improvements: conduct statistical analyses and test new systems to enhance performance and reliability.

Cookies and Tracking Technologies

Vipyes uses cookies and similar technologies to operate and improve the service. Categories include essential cookies, performance cookies and marketing cookies. We may share aggregated data with analytics providers under appropriate safeguards. You may manage cookie preferences through your browser, but disabling cookies may limit functionality.

Sharing and International Transfers

Vipyes may disclose personal data to the following recipients:

  • Service providers and processors that perform services on Vipyes behalf, including payment processors, identity verification services, IT support and customer service.
  • Regulators, tax authorities and other public authorities when required by law or licensing obligations.
  • Affiliates and group entities for administration, risk management and reporting; and in connection with mergers, acquisitions or asset transfers.
  • Other parties with your consent or as permitted by law.

Transfers to jurisdictions outside the relevant economic area will occur only where the recipient provides adequate data protection or where appropriate safeguards are in place to protect personal data.

Data Retention

Vipyes retains personal data for so long as is necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements. In general, data related to accounts and transactions is retained for up to eight years from the date of last activity or for as long as required by applicable law.

Security

Vipyes applies technical and organizational measures designed to protect personal data, including encryption in transit and at rest, access controls, secure storage, regular security monitoring and an incident response framework. No system is entirely secure; Vipyes maintains a program of continuous improvement.

Identity Verification, AML and Responsible Gambling

Vipyes conducts identity verification and source of funds checks in line with licensing and anti money laundering requirements. We assess gambling risk and may implement limits or restrictions as part of responsible gaming measures. Documentation such as government issued IDs and proof of address may be requested to complete verification.

Your Rights

You have rights concerning your personal data, including access, rectification, erasure, restriction and objection to processing, data portability, withdrawal of consent, and rights to lodge a complaint with a supervisory authority where applicable.

  • Access: request a copy of your data.
  • Rectification: correct inaccurate or incomplete data.
  • Erasure: request deletion where legally permissible.
  • Restriction and objection: limit processing or object to processing based on legitimate interests or direct marketing.
  • Data portability: receive your data in a structured, common format for transfer to another controller.
  • Withdrawal of consent: withdraw consent where processing is based on consent.
  • Complaint: lodge a complaint with a supervisory authority if you believe your rights have been violated.

Requests should be submitted via your Vipyes account or by emailing [email protected]. We will respond within 30 days; the period may be extended by up to 2 months for complex requests, with justification.

Marketing and Communications

You may opt out of marketing communications at any time through your Vipyes account settings or by contacting [email protected]. Transactional and service-related communications may continue despite marketing preferences.

Minors and Age Eligibility

Vipyes services are available only to individuals aged 18 and older. We do not knowingly collect personal data from minors. If we become aware of data relating to a minor, we will delete it promptly and restrict processing.

Updates to This Policy

Vipyes may update this Privacy Policy from time to time. We will publish the revised policy on the Vipyes platform and indicate the date of the latest revision. Material changes will take effect upon posting.

Governing Law and Disputes

This Privacy Policy is governed by the applicable data protection laws and gaming licensing requirements relevant to Vipyes operations. Any disputes will be resolved under those laws and through the appropriate regulatory authorities for gaming and data protection.